The Member Zone is a platform (the “Platform”) that provide services to individuals (the “User” or “Users” or “you”, “your”) through their employers or their spouse’s employer (the “Employer” or “Employers”) subject to these terms of service (hereafter referred to as “Terms”). 

The Platform provides a library with curated articles, educational plans and access to webinars across different areas of female and family health and support including hormonal health, fertility, pregnancy and postpartum, perimenopause and menopause, men’s health and parenting. 

The Platform also provides the opportunity to connect with Vira Health non-healthcare team (“Vira Care Advocate(s)” and Vira Health clinicians, on a case by case basis (“Vira Health Clinicians”) to answer Users questions and provide generic guidance. Vira Care Advocates and Vira Health Clinicians are together referred to as “Vira Care Team”.

The services provided through the Platform are collectively referred to as the “Services”.

Our Platform does not provide medical services

The Platform and its content are not intended to provide personalised medical advice or healthcare services and must not be used as a substitute for professional medical advice, diagnosis and treatment. Always seek the advice of your doctor or other qualified healthcare provider with any questions you may have about your health or regarding a medical condition. Never disregard or delay any professional medical advice because of what you have read or seen on our Platform.

If you have any medical urgency, call your doctor or the emergency services in the country you reside in. 

Vira Health makes no claims, representations or guarantees that the Platform provides a health-related or therapeutic benefit. We cannot answer any personalised medical queries either through the Service, email, or any other means. Any advice or other materials in the Service are intended for general information purposes only. Vira Health does not recommend or endorse any specific procedures, products, opinions, physicians or other information that may be mentioned on our Platform. We are not liable or responsible for any consequences of you having read or been told about such advice or other materials as you assume full responsibility for your decisions and actions. Any referral made by Vira Health to other services including healthcare professionals is subject to the contract or terms and conditions of this third party. 

Translation of our website and Platform

Some of the translations of our website including the Platform are powered by third party tools using artificial intelligence. Vira Health disclaims all warranties related to the translations made from English, express or implied, including any warranties of accuracy, reliability, and any implied warranties for fitness for a particular purpose and non-infringement.

These Terms govern your relationship with us when you access our Platform and once you start using our Services you are taken to have understood and accepted them. These Terms will form a binding agreement between you and us so please read them carefully. You must be at least 18 years old to access our Platform.

The use of our website https://www.vira.health/ are also governed by our Website terms and conditions.

These Terms work alongside our privacy policy (the “Privacy Policy) that we invite you to read; they explain how we process your personal data when you use our Platform. Any disclaimers shown on our Platform are also to be read in conjunction with these Terms, and in case of any conflict with them, such disclaimers will take priority.

We may from time to time amend these Terms to ensure that we remain compliant with relevant laws and regulations and/or to keep up to date with improvements or changes we might make to the Platform. Non-material amends will be done without notice but if we make significant changes to these Terms, we will provide a notice to account holders by email. 

By continuing to use any of the Platforms after changes are made, you are accepting those changes and will be bound by them.

The Services are available only to Users and their spouse who have obtained an access code provided by an Employer, for the period defined by the Employer (please reach out to your Employer for more details).

Access to the Platform is only available after creating an account in the Member Zone. 

When your subscription expires, you will no longer have access to the Platform and the Services.

Creating a User account.

To use our Platform, you are required to create an account and may be required to provide your full name, email address, country, gender, date of birth and create a password. The account will be created once you have confirmed the creation of the account by clicking the link in the confirmation email sent to their email address.

You will also be requested to accept these Terms, the Website Terms and the Privacy Notice as well as provide the required consent(s) in order for us to provide you with our Services.

We reserve the right at our sole discretion to temporarily or permanently remove your Account from our Services if we believe it is appropriate or necessary to do so.

Plans

You can enrol in different generic educational plans across different areas including hormonal health, fertility, pregnancy and postpartum, perimenopause and menopause, men’s health and parenting. 

Events

You have the possibility to register to attend certain events related to female and family health. 

Care Portal  

• Appointments with the Vira Care Team

Our Care Portal offers you the opportunity to have an appointment with a member of the Vira Care Team, including Care Advocates and Clinicians. Clinicians appointments might be available only through our Vira CAdvocates. You’ll be requested to complete a form (“Intake Form”) to provide information about yourself, your health and interests to be discussed with our Vira Care Team.

Our Vira Care Advocates are not clinicians nor healthcare providers.

Appointments are available in English only but may be available in other languages in the future. Our Vira Care Team will provide general wellness advice to you including referring you to any content on the Platform which could help you. 

Should medical assistance be needed, our Vira Care Team might be able to provide referral to healthcare professionals in your country of residence. It is your sole choice and decision to reach out to these professionals or one of your own choices and Vira Health is not providing any clinical services though the Platform. Vira Health declines any responsibility for any services provided by any healthcare professional of your choice including when Vira Health provided you with their contact details. If you choose to use other Vira Health services for the provision of healthcare services (e.g. Stella, where available), they will be subject to other terms and are not included in the Services and the Platform of the Member Zone. 

You must provide truthful and accurate information when registering with us to enable us to provide suitable advice to you and to enable our Vira Care Team to advise you. 

We reserve the right to take any action necessary with respect to your access to the Services as a result, including reporting you to relevant authorities or making a claim against you in certain severe situations.

The appointment with our Vira Care Team should not be used as a replacement or substitute for formal medical diagnosis or personal medical advice from the Users’ own doctor. Advice provided through the Platform and appointments do not constitute medical advice and you must not rely on it as such. 

Payment for the Platform and the Services is done directly by your Employer as benefits of your company (in accordance with the contract signed separately between Vira Health and the Employer).

The Services are provided free of charge for the Users.

Your subscription will remain active until the end of the term that has been paid in advance by the Employer. 

Any services beyond the Platform (e.g. consultation with a healthcare provider referred by Vira Health) are paid outside of the Platform in accordance with the terms between the Employer and you. Vira Health is not responsible to collect any fees as regards to Services outside of the Platform including any appointments that you would have with a healthcare provider that our Vira Care Advocate might have referred to you. 

Aside from all other aspects of these Terms, you accept and acknowledge all the below responsibilities to use the Platform and the related Services and understand that Vira Health will be in no way responsible where you have not fully upheld their own responsibilities. Each of the following is each User sole and personal responsibility:

• You are responsible for all information which you provide to Vira Health at all times, including without limitation when creating an account, completing an Intake Form, giving any information about your interests, health, lifestyle information or generally interacting with us or any other Users (where applicable).
• You must not use the Platform and the Services for any other purpose than described in our Terms. Theft of our proprietary information is strictly prohibited and will be actionable under applicable law. 
• If you fail to provide truthful and accurate information, you must contact us through support@vira.health if you need to provide us with updated information.
• You are responsible for keeping your account safe. You can find more information and advice on the National Cyber Security Center website. We ask Users to notify us if they think their account has been accessed or used without their permission, and if it has, you are responsible for checking all your information remains accurate. The Platform and the Services are only for your personal use, and you must not allow someone else to use their account nor share your password with anyone. Vira Health is not responsible for any loss or damage caused by the disclosure of your account details to third parties (unless directly caused by Vira Health).
• You must not use the Platforms or the Services for non-personal or commercial use, or any other purpose other than for which it is intended.
• You must act in good faith when using the Platforms and never circumvent these Terms to try.

OUR RELATIONSHIP WITH THIRD PARTIES

We partner with a variety of suppliers to provide you with the best possible experience on our Platform.

We may display, include or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services (“Third Party Services”). You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services. Third Party Services and links thereto are provided solely as a convenience to Users, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

When using a link to go to another website, our Terms are no longer in effect. All browsing and interaction on any other website, including those that have a link on our Platform, is subject to that website’s own rules and policies.

ACCEPTABLE USE RESTRICTIONS

You may use the Platform or otherwise enjoy our Services only for lawful purposes and those outlined in these Terms. In particular, but without limitation, you agree not to:

• use the Platforms in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• sub-license or otherwise make the Platforms or its content available in whole or in part (and whether in object or source code form) to any person;
• make any alterations to, or modifications of, the Platforms or its content; or
• disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Platforms or User Content or attempt to do so.
• use, share, or otherwise exploit the Platforms for any commercial, business, or monetised purpose whatsoever other than those purposes outlined in these Terms;
• reproduce, duplicate, copy, share, or re-sell any part of the Platform in contravention of these Terms;
• use the Platforms in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other Users;
• use the Platforms in a way which we deem to be inappropriate or abusive or which could cause offence or distress in any way to any user, Vira staff member or other person associated with our Services;
• transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Platform;
• say anything or take any action which discriminates against any other person when enjoying Vira’s Services; or
• access without authority, interfere with, damage or disrupt (a) any part of the Platform; (b) any equipment or network on which the Platform are stored; (c) any software used in the provision of any part of the Platforms; or (d) any equipment, network or software owned or used by any third party.

(together the “Acceptable Use Restrictions“).

TERMINATION OF YOUR RIGHTS

We may end or suspend Users rights under these Terms immediately and without notice if:

•   Users have breached any obligations  or prohibitions described in these Terms including the Acceptable Use Restrictions;
• We believe that a User use of the Platform on an independent occasion or on a continued basis is unsuitable or inappropriate in any way at our sole discretion.

If case of termination of your rights, you must immediately stop all activities authorised by these Terms, including accessing to and use of any or all the Platform;

INTELLECTUAL PROPERTY RIGHTS 

We own the intellectual property rights in the Platform and the underlying technologies, as well as any information that is posted by us, generated, provided or otherwise made available to you through the Platform including any educational materials, printed or electronic, we provide at our events. We grant you a revocable, non-exclusive, non-transferable, limited licence to use the Platform strictly in accordance with these Terms and solely for your personal and non-commercial purposes.

YOUR SUGGESTIONS

Any feedback, comments, ideas, improvements or suggestions (collectively, “Suggestions“) provided to us with respect to the Platform and/or the Services shall remain our sole and exclusive intellectual property, which the Users and Employers assign to us with full title guarantee.

We shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

INTERACTION AND REPORTING/COMPLAINTS

Users acknowledge and agree that you are responsible for your own interactions on the Platform. Users of our Services and Platforms should use the reporting mechanism below to ensure that any harmful content or behaviours are identified and addressed as efficiently as possible. Users acknowledge that Vira Health is at all times entitled and permitted to monitor and view all users’ interactions within the Platform (and off it, for example in online events).

Reporting mechanism/Complaints: Any offensive, abusive or inappropriate content on our Platform can be reported by sending an email to support@vira.health and request that the matter is investigated. You can also reach out to us on the same address if you have any complaints. One of our team will then review your report and take any action we deem appropriate at our sole discretion.  

AVAILABILITY OF THE PLATFORM

The Platform is provided on an “as is” basis. We make no representations, warranties or guarantees of any kind regarding the availability or operation of the Platform, or that they will be secure, uninterrupted or free of defects.

Access to the Platform may be suspended or restricted occasionally to allow for maintenance, repairs, upgrades, or the introduction of new functions or services. Availability of our Platform may also be interrupted in the case of events or occurrences beyond our reasonable control. We will not be liable to you if for any reason the Platform is unavailable at any time or for any period.

ACCOUNT DELETION

If you wish to terminate their account with us, you can do so at any time by reaching out to us at support@vira.health.  Note that we might not be able to delete all information for legal or regulatory reasons. Please read our Privacy Policy for more information. 

OUR LIABILITY

To the fullest extent permitted by law, we make no representation or warranties about the accuracy, completeness, or suitability for any purpose of the advice, other materials and information published on the Platform as part of the Services, including without limitation, implied warranties and conditions of merchantability and fitness for a particular purpose.

As explained in these Terms, when you are using our Services and Platform, they do it at their own risk. We give no guarantee as to an outcome when using our Services. Any health-related recommendation is general in nature and you should always speak to your doctor in case you have any doubt.

In no event shall Vira Health or any of its officers, directors, agents, affiliates, employees, representatives, suppliers, partners, advertisers, or data providers be liable for any indirect, special, incidental, consequential, exemplary or punitive damages (including but not limited to loss of use, loss of profits, or loss of data) whether in an action in contract, tort (including but not limited to negligence), equity or otherwise, arising out of or in any way connected with the use or misuse of the Platform or Services.

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. Users or Employers may not assign or transfer any rights you may have under these Terms without our prior written approval, given at our absolute discretion.

None of the rights or obligations under these Terms are enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to these Terms.

If we do not enforce our rights against you, or if we delay in doing so, that does not mean that we have waived our rights against you, and it does not mean that you are relieved of your obligations under these Terms. If we do waive a breach by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you.

These Terms are the terms of a contract whereby we provide you with access to our Platform and Services. 

No agency, legal partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by these Terms between Vira Health and any User.

Each of the terms and conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining terms and conditions will remain in full force and effect. Subject to any applicable law and consumer rights, these Terms are the full agreement between us and our Users.

These Terms are governed by English law and the courts of England and Wales have exclusive jurisdiction, without regard to choice or conflict of law principles.

Vira is a trademark of Vira Health Limited and is the sole property of Vira Health Ltd or its licensors. These Terms do not grant Users or Employers any rights to use our marks whether for commercial or non-commercial use.